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Question

How do I subscribe profile to Opt In Email Marketing in Klaviyo?


Jake OBrien

How do I subscribe profile to Opt In Email Marketing in Klaviyo?  I've tried using the Klaviyo Action, creating webhooks, and nothing is working. Profile in Klaviyo does import and is added to a list but it says "Email Never subscribed". Please help!

10 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2315 replies
  • June 18, 2024

Did you try disabling double opt in for your Klaviyo list?


Jake OBrien
  • Author
  • Up-and-Comer
  • 3 replies
  • June 20, 2024

Yep still doesn't properly opt them in.  see image. Using Zaps for now but Iโ€™d rather not. Seems so unnecessary!

 


Jake OBrien
  • Author
  • Up-and-Comer
  • 3 replies
  • June 20, 2024

It does take the email, share it with Klaviyo, adds them to a list, I CAN email them, but there is an alert saying they are not properly subscribed to receive emails.  

 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2315 replies
  • June 20, 2024

Check your Klaviyo settings, specifically the settings for the list you're adding users to.

Make sure that Single Opt In is set (and not double opt in like the picture). This usually solves it for me.

 


Furlanddk
  • Up-and-Comer
  • 2 replies
  • June 28, 2024

I have the same issue, and I have Single opt-in. 

Did you solve it?


Furlanddk
  • Up-and-Comer
  • 2 replies
  • June 28, 2024

Itโ€™s an API issue.

See answer from ManyChat.

Klaviyo is currently deprecating its old API and transitioning to the new one. Unfortunately, these changes have affected our integration, as it doesn't support the new Klaviyo API yet. 

 

Our developers are already aware of the issue, and we are working on updating our integration. Sadly, for now, there's no ETA for the delivery of the fix.  

 

As a workaround, you may connect to Klavio directly through API using the External Request feature or third-party services such as Zapier or Make. 

 


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • 2315 replies
  • July 1, 2024

Thatโ€™s a bummer!

If anyone needs help integrating this via API or Zapier/Make feel free to reach out.


Jake OBrien
  • Author
  • Up-and-Comer
  • 3 replies
  • July 2, 2024
Furlanddk wrote:

I have the same issue, and I have Single opt-in. 

Did you solve it?

Hey man I just ditched doing my โ€œformsโ€ to gather info and subs in many chat.  I simply send the link to my Klaviyo  form embedded on my website. 


adaptdefy
  • Up-and-Comer
  • 2 replies
  • February 2, 2025

@Manychat any update on this? Seems like a standard feature that I would like to see given some priority. โ€‹@Gustavo Boregio Do you have the lowdown? After our session together (great BTW) this is the one crux that is holding me back. Zapier seems like such a faff around to get this simple problem solved. DO you have steps for Zapier integration? 

Furlanddk wrote:

Itโ€™s an API issue.

See answer from ManyChat.

Klaviyo is currently deprecating its old API and transitioning to the new one. Unfortunately, these changes have affected our integration, as it doesn't support the new Klaviyo API yet. 

 

Our developers are already aware of the issue, and we are working on updating our integration. Sadly, for now, there's no ETA for the delivery of the fix.  

 

As a workaround, you may connect to Klavio directly through API using the External Request feature or third-party services such as Zapier or Make. 

 

 


chelseay
  • Up-and-Comer
  • 4 replies
  • May 20, 2025

FYI to anyone stumbling upon this, Iโ€™ve been told by ManyChat that the way to get this update to happen is to raise the issue loudly in this community setting. Itโ€™s most helpful to upvote any of these Klavio posts to show their team that this is an issue bothering users.

 


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