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how send whatsapp message via manychat api

  • December 19, 2024
  • 8 replies
  • 644 views
eric

Hello everyone,

I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.

On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.

Could anyone help me figure out what might be going wrong? Thank you in advance!

here is the request:

https://api.manychat.com/fb/sending/sendContent
payload = {    "subscriber_id": user_id,    "data": {        "version": "v2",        "content": {            "messages": [                {                    "type": "text",                    "text": message                }            ]        }    },    "message_tag": "ACCOUNT_UPDATE"}
 

Best answer by Gustavo Boregio

​@eric you're using the formatting for Messenger.

For WhatsApp use this:

https://manychat.github.io/dynamic_block_docs/channels/

It'll look something like this:

{
  "version": "v2",
  "content": {
    "type": "whatsapp",
    "messages": [
      {
        "type": "text",
        "text": "simple text message"
      }
    ]
  }
}

 

    8 replies

    Gustavo Boregio
    Forum|alt.badge.img+6
    • Gustavo Boregio
    • Manychat Community Moderator
    • Answer
    • December 19, 2024

    ​@eric you're using the formatting for Messenger.

    For WhatsApp use this:

    https://manychat.github.io/dynamic_block_docs/channels/

    It'll look something like this:

    {
      "version": "v2",
      "content": {
        "type": "whatsapp",
        "messages": [
          {
            "type": "text",
            "text": "simple text message"
          }
        ]
      }
    }

     

    🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
      eric
      • eric
      • Author
      • Up-and-Comer
      • December 20, 2024

      thank you so much Gustavo, and is it possible to send image to whatsapp user via manychat api ?
      because i see in the docs that only telegram and instagram are supported, what about whatsapp?

       

        Gustavo Boregio
        Forum|alt.badge.img+6
        • Gustavo Boregio
        • Manychat Community Moderator
        • December 20, 2024

        ​@eric WhatsApp is not supported unfortunately.

        🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
        heroseven
        • heroseven
        • Up-and-Comer
        • August 28, 2025

        is not posible yet sending images thought api? ​@Gustavo Boregio 

        Gustavo Boregio
        Forum|alt.badge.img+6
        • Gustavo Boregio
        • Manychat Community Moderator
        • August 28, 2025

        I haven’t tested it recently ​@heroseven 

        But the documentation indicates it still isn’t supported: https://manychat.github.io/dynamic_block_docs/channels/

        🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
        Automations
        • Automations
        • Up-and-Comer
        • September 4, 2025

        Is it possible to send dynamic buttons though the manychat API, cuz i keep getting the error, that says this 

        error : {"status":"error","message":"Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 50h ago (more than 24 hours ago)","code":3011}

        Even though i am messaging withing the 24hr window and i have tried both ways fo adding the message tag and not adding the message tag i keep getting the same error. And sometimes it says channel is disabled even though i have connected whatsapp to manychat.

        Can someone please h​@Gustavo Boregio 

        Gustavo Boregio
        Forum|alt.badge.img+6
        • Gustavo Boregio
        • Manychat Community Moderator
        • September 4, 2025

        ​@Automations yes it’s possible, we do it several thousand times a day, like this:

         

        You most definitely have something on your setup that’s not how it should be, because this works perfectly...

        🇪🇸 https://superarmeonline.com | 🇺🇸 🇧🇷 https://gusboregio.com
        Automations
        • Automations
        • Up-and-Comer
        • September 4, 2025

        Ohh, i didn’t know you can only use one button, and my payload was missing the content type = to whatsapp, i tested it out and it worked thank you very much i was seeing the same error from morning.

        I wanted to use buttons, for booking appointments, so the user will get recommend 3 timeslots and when they click on the buttons it will trigger another make workflow that will book the appointments.

        ​@Gustavo Boregio 

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