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how send whatsapp message via manychat api

eric

Hello everyone,

I’m using code with manychat api to send messages to WhatsApp users who have replied within 24 hours. Although I’m receiving a response of {'status': 'success'}, the users are not actually receiving the messages.

On the other hand, if I use the same method with a subscriber_id corresponding to a Facebook user, the messages are sent successfully.

Could anyone help me figure out what might be going wrong? Thank you in advance!

here is the request:

https://api.manychat.com/fb/sending/sendContent
payload = {    "subscriber_id": user_id,    "data": {        "version": "v2",        "content": {            "messages": [                {                    "type": "text",                    "text": message                }            ]        }    },    "message_tag": "ACCOUNT_UPDATE"}
 

Best answer by Gustavo Boregio

​@eric you're using the formatting for Messenger.

For WhatsApp use this:

https://manychat.github.io/dynamic_block_docs/channels/

It'll look something like this:

{
  "version": "v2",
  "content": {
    "type": "whatsapp",
    "messages": [
      {
        "type": "text",
        "text": "simple text message"
      }
    ]
  }
}

 

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    8 replies

    Gustavo Boregio
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    • Gustavo Boregio
    • Community Moderator & Expert
    • Answer
    • December 19, 2024

    ​@eric you're using the formatting for Messenger.

    For WhatsApp use this:

    https://manychat.github.io/dynamic_block_docs/channels/

    It'll look something like this:

    {
      "version": "v2",
      "content": {
        "type": "whatsapp",
        "messages": [
          {
            "type": "text",
            "text": "simple text message"
          }
        ]
      }
    }

     

    🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
      eric
      • eric
      • Author
      • Up-and-comer
      • December 20, 2024

      thank you so much Gustavo, and is it possible to send image to whatsapp user via manychat api ?
      because i see in the docs that only telegram and instagram are supported, what about whatsapp?

       

        Gustavo Boregio
        Forum|alt.badge.img+7

        ​@eric WhatsApp is not supported unfortunately.

        🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
        heroseven
        • heroseven
        • Up-and-comer
        • August 28, 2025

        is not posible yet sending images thought api? ​@Gustavo Boregio 

        Gustavo Boregio
        Forum|alt.badge.img+7

        I haven’t tested it recently ​@heroseven 

        But the documentation indicates it still isn’t supported: https://manychat.github.io/dynamic_block_docs/channels/

        🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
        Automations

        Is it possible to send dynamic buttons though the manychat API, cuz i keep getting the error, that says this 

        error : {"status":"error","message":"Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 50h ago (more than 24 hours ago)","code":3011}

        Even though i am messaging withing the 24hr window and i have tried both ways fo adding the message tag and not adding the message tag i keep getting the same error. And sometimes it says channel is disabled even though i have connected whatsapp to manychat.

        Can someone please h​@Gustavo Boregio 

        Gustavo Boregio
        Forum|alt.badge.img+7

        ​@Automations yes it’s possible, we do it several thousand times a day, like this:

         

        You most definitely have something on your setup that’s not how it should be, because this works perfectly...

        🧑‍💻 https://engimarketers.com | 📲 https://superarmeonline.com
        Automations

        Ohh, i didn’t know you can only use one button, and my payload was missing the content type = to whatsapp, i tested it out and it worked thank you very much i was seeing the same error from morning.

        I wanted to use buttons, for booking appointments, so the user will get recommend 3 timeslots and when they click on the buttons it will trigger another make workflow that will book the appointments.

        ​@Gustavo Boregio 

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