Im trying to make reminders to clients on whatsapp.
for example i want to make a reminder sent at exactly 21:00
but the smart delay only lets me choose 21:00 to 22:00.
what does it mean? that it will send the message at a random time between 21:00 to 22:00? or if possible it will send at 21:00?
how exactly does this work and also is there any way to set a specific time for a message to be sent within the workflow or just a range?
Best answer by Gustavo Boregio
I setup a datetime user field with the specific date and time I want the message to be sent, and then I use that user field to trigger the flow that sends the message that I want.
With this setup I can get better control of when exactly to send the message.
As for the smart delay, let’s say you have a 1 minute smart delay, and have it setup between 21 and 22:00.
If the person enters the smart delay anytime before 22:00 (today) to 20:59 (tomorrow), it will send exactly at 21:00 (tomorrow).
If the person enters the smart delay between 21:00 and 21:58, then it will wait 1 minute and then send the message.
So if a person enters at 20:48, they’ll get the message at 20:49.
Hope this helps ;)
+6
I setup a datetime user field with the specific date and time I want the message to be sent, and then I use that user field to trigger the flow that sends the message that I want.
With this setup I can get better control of when exactly to send the message.
As for the smart delay, let’s say you have a 1 minute smart delay, and have it setup between 21 and 22:00.
If the person enters the smart delay anytime before 22:00 (today) to 20:59 (tomorrow), it will send exactly at 21:00 (tomorrow).
If the person enters the smart delay between 21:00 and 21:58, then it will wait 1 minute and then send the message.
So if a person enters at 20:48, they’ll get the message at 20:49.
Hope this helps ;)
Hi
+6Hey
However, if you’re going to send them a message, this message still has to be compliant with the channel you’re using…
So, if it’s in Instagram, it has to be in the 24 hour window.
If it’s Messenger, it’d have to be a Messenger List message to be able to send outside the 24hr.
If it’s in Whatsapp it’d have to be a Whatsapp template.
If it’s Telegram, then you can do whatever you want.
And if you only run actions, then there are no restrictions (for example you could use it to trigger a status change in your CRM, and not send any messages at all to the user).
Makes sense?
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