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Question

How to block a contact (as an action), if client's message includes specific words?

  • September 7, 2024
  • 1 reply
  • 158 views

SoleSource

Example:

“Can you meet at x location?”

“No”

[Block contact]

“Can you meet at x location?”

“Yes”

[Continue automation]

1 reply

Gustavo Boregio
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  • Manychat Community Moderator
  • September 9, 2024

You can't block them from Manychat.

But you can tag them, and then delete the contact or disable all your automations for people with that tag.

You can do these using Actions and Conditions on your flows.