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how to change whatsapp phone number?

  • January 19, 2025
  • 5 replies
  • 123 views

tutor25

when i signed up for manychat, i selected a USA phone number since my country (singapore) was not available. on the sign up page it said i can change my number later on after sign up, however i do not see this option in the settings? 

Best answer by rodrigo_silvano

Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡

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5 replies

rodrigo_silvano
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  • Manychat Community Moderator
  • 522 replies
  • Answer
  • January 19, 2025

Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡


tutor25
  • Author
  • Up-and-Comer
  • 1 reply
  • January 20, 2025

thank you rodrigo, this works


kairos
  • Rising Conversationalist
  • 8 replies
  • April 14, 2025
rodrigo_silvano wrote:

Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡

Would you lose the existing WhatsApp contacts? What would be the best way to continue engaging with them using the new number?


rodrigo_silvano
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  • Manychat Community Moderator
  • 522 replies
  • April 14, 2025
kairos wrote:
rodrigo_silvano wrote:

Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡

Would you lose the existing WhatsApp contacts? What would be the best way to continue engaging with them using the new number?

@kairos Although you can keep the contacts, you can’t send them any of your template messages. They have to opt-in again to your new WhatsApp number.


kairos
  • Rising Conversationalist
  • 8 replies
  • April 15, 2025

@rodrigo_silvano Thank you for the clarification. I guess there’s no simple way to migrate the WhatsApp number.


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