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when i signed up for manychat, i selected a USA phone number since my country (singapore) was not available. on the sign up page it said i can change my number later on after sign up, however i do not see this option in the settings? 

Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡


thank you rodrigo, this works


Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡

Would you lose the existing WhatsApp contacts? What would be the best way to continue engaging with them using the new number?


Hey, ​@tutor25 

To do this, you need to delete your existing WhatsApp account to add a new one.

 

Go to settings → WhatsApp channel, then you have to scroll all the way down and select the option Remove WhatsApp Account from Manychat

 

After that, you need to repeat the initial process (https://help.manychat.com/hc/en-us/articles/14959925356572-How-to-connect-your-WhatsApp-account-to-Manychat) to add your new WhatsApp number.

 

Let me know if this helped 🫡

Would you lose the existing WhatsApp contacts? What would be the best way to continue engaging with them using the new number?

@kairos Although you can keep the contacts, you can’t send them any of your template messages. They have to opt-in again to your new WhatsApp number.


@rodrigo_silvano Thank you for the clarification. I guess there’s no simple way to migrate the WhatsApp number.


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