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Question

How to confirm if Instagram messages are being sent

  • March 26, 2024
  • 3 replies
  • 136 views

jennyb

Hi,

 

Over the last 2 days, I have gotten comments on my posts for automation to send a DM. On the post, I can see I have comments, but when I open them, nothing appears. In my manychat, it shows 0% CTR so despite there being comments; the automation isn’t going through. Is this a manychat or Instagram issue? Thanks!

3 replies

jrpower
  • Up-and-Comer
  • March 26, 2024

This is happening to me as well says I have 100 comments on my IG reel  but Manychat hasnt sent any automated DMs to them. Whats weird is that I cant even see the comments when I click on the post so i think it could also be an Instagram issue. 


jennyb
  • Author
  • Up-and-Comer
  • March 26, 2024

@jrpower please let me know if you find a resolution! I think it must be an instagram issue as well


jrpower
  • Up-and-Comer
  • April 4, 2024

@jrpower please let me know if you find a resolution! I think it must be an instagram issue as well

still happening to me. manychat support is not helpful at all just send automated replies. Seems to be a Meta issue https://status.manychat.com/.

Is it still happening to you?