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Hi All, 

 

I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions. 

 

Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request?

 

Many thanks for the insight! 

Hello, is there anyone at ManyChat Support who can answer this question? 

 

How does many chat work when non-followers see a reel, post, or ad and comment on the post. As of right now ManyChat does not automatically work when a non-follower submits a DM / Comment because it goes to a “message request” vs a direct message. 

 

What is the status / workaround for this?

Same question, this can be a huge problem!

this seriously needs to be addressed, whats the point if half our ad targeted audience doesnt even get a single response

Hi,

I’m experiencing the same problem! I would very much like to know if there is a solution for this!

Thank you!

Hey, @LauraMc313 , @sf3636 , @AlexandreCésar , @allwell and @Daphne

 

Meta has predefined that messages from non-followers will go to the “Message Requests” folder.

Only after the user accepts receiving messages will the automation be triggered and sent.

Since ManyChat does not have direct control over this rule, my suggestion is to set the comment response as “I sent a message. Also, check your Message Requests.”

 

I hope this helps  🙌🏼

Hey, @LauraMc313 , @sf3636 , @AlexandreCésar , @allwell and @Daphne

 

Meta has predefined that messages from non-followers will go to the “Message Requests” folder.

Only after the user accepts receiving messages will the automation be triggered and sent.

Since ManyChat does not have direct control over this rule, my suggestion is to set the comment response as “I sent a message. Also, check your Message Requests.”

 

I hope this helps  🙌🏼

Hi Rodrigo,

That does not answer the question. The problem IS NOT that the user does not see my reply because it goes to HIS requests folder.

The problem is that automation on my side does not start because message from the user goes to MY request folder.

​@Stepan Lappo I have some automations that people that don’t follow me commented on my reel and the automation worked. 

Do this troubleshooting https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting and check if everything is ok.

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