Hey, @ManuelHernandez.Escribe 

 

You can create a follow-up within the same flow to request the email in case they don’t subscribe to the newsletter via the link.

What I would recommend is setting up an intelligent delay of 10 minutes and making an HTTP request to your email marketing platform or CRM.

After that, apply a conditional block with: if the contact is already in the CRM, don’t send a message. If not, send a message asking for the email and submit the data to the CRM.

Hi, @ManuelHernandez.Escribe!

Your case is due to the first message to a Comment trigger has many limitations.

Two of them make the flow a little more complex:

1. There's no “Next Step” without tapping on a button or quick reply
2. If you set a button with a link up, the only possible connection is an Action Block.

So, if you include an Action Block with a Tag (or any other option available), the next step can be a Smart Delay or any other block:

Hope it helps!

@Fabio Gaulke I tried the flow as you entered it, with a 10-second smart delay, but the message after the delay is not getting sent. Any thoughts as to why?

Could you try another approach? 🧐

In some cases, Manychat seems to struggle at starting a “24h window” if the first interaction is a button with a link…

A common solution to this is creating kind of a "welcome message” with a button or quick reply to a next message step. Something like this:

1. Triggers
2. Welcome message (set as Comment Reply)
   - I tend to send something to engage the contact
   - In this example I used a Quick Reply to maintain the same layout as a common message (but you can use buttons as well)
3. Next message step
   - Here you can set what you want to send to the contact after the contacts interacts with the first message (including buttons with links)
4. OPTIONAL/ALTERNATIVE:
   - Here you can still set an Action to tag the contacts that click the button.
   - If you want to send a follow up message only to the contact that clicks the button, you bind the smart delay to the action instead of the message step.
5. Smart Delay
   - Here it is connected not on the button, but at the previous step. This means that even if the contact doesn't click on the button, it will continue after the time set.
6. Next messages...

Hope it helps

That did the trick!! Thank you so much, @Fabio Gaulke!