Hello everyone.

I've been using Manychat for only 2 days. It's working well, but I found a little issue that you probably came across before.

I have an automation for Instagram Comments. The automation is working nicely (at least for a few contacts). It worked for a few users and with my tests as well. But it didn't work for one contact specifically.

It is for this Instagram Post (just so you can have more context): https://www.instagram.com/p/C6yDrIrsHA7/

Notice that all the users received a comment + DM, but for one of the comments. The trigger didn't work for that specific contact. And I made sure that the automation was ON, etc.

I would like to understand: what could have caused this, if this is a common issue, and what can I do to deal with issues like this?

Plus, and most importantly, how can I "force" to start automation for that specific contact? In other words, I would like to add that contact to the automation, somehow. Is it possible?

I would appreciate any comments on this.

Thank you very much.