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How to get Twilio to accept my toll free enrollment?

  • February 19, 2024
  • 1 reply
  • 33 views

jdevelvis

I’m trying to get SMS up and running so I can finish the campaign I’m working on and start testing it live, but I can’t get Twilio to approve my toll free verification application. Keep getting declined because apparently I’m not doing the right thing for the opt-in workflow.

I include verbiage in the Messenger opt-in step to tell them we’d send them promotional texts like I see all over the place. Apparently that’s not enough, and I need something more thorough to do it right? 

What exactly do I need to include/do to make it right?

Thanks!

Best answer by jdevelvis

Figured it out. Had to add a specific message with buttons so they could click to say you’re opting in. Approved after that!

1 reply

jdevelvis
  • Author
  • Up-and-Comer
  • Answer
  • February 23, 2024

Figured it out. Had to add a specific message with buttons so they could click to say you’re opting in. Approved after that!