@victorbomfim_ the best option is to use a message template.
In WhatsApp, the 24 hours is from the first message, not from the last interaction.
So you’d have to get the person to interact after the 24hr window is closed to be able to reset the conversation timer.
You could send a message 23h after the initial message, saying ‘click here to keep the conversation open’. But if the person clicks it before the original 24hrs is over, that won’t start a new 24hr window since it’s still in the original 24hs.
So even though you could try to play around with the times and scheduling, it’d be hit and miss, and a lot of logic for it. And most likely, you’ll still need to use a template for most users.
Anyways, my suggestion to clients is to stick with the message templates.
Hope this helps!
@victorbomfim_ the best option is to use a message template.
In WhatsApp, the 24 hours is from the first message, not from the last interaction.
So you’d have to get the person to interact after the 24hr window is closed to be able to reset the conversation timer.
You could send a message 23h after the initial message, saying ‘click here to keep the conversation open’. But if the person clicks it before the original 24hrs is over, that won’t start a new 24hr window since it’s still in the original 24hs.
So even though you could try to play around with the times and scheduling, it’d be hit and miss, and a lot of logic for it. And most likely, you’ll still need to use a template for most users.
Anyways, my suggestion to clients is to stick with the message templates.
Hope this helps!
Hi Gustavo! Thank you so much for your support with my question about ManyChat. Your help was essential in resolving the issue quickly. I really appreciate your time and attention!
