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Question

How to make Live Chat Agent only see conversations assigned to her?

  • January 30, 2025
  • 0 replies
  • 32 views

cenz5209

Hey everyone!

I've started working with a VA to manage messages on my Instagram page, but she should only see messages from contacts with a specific tag. Her job is to sell one service, so she doesn't need access to all messages.

Right now, even though the contacts with that tag are assigned to her, she can still see every message we get. This makes things difficult because she has to search for her contacts manually on her phone.

Any ideas on how to fix this?