@conde check your keywords.may be any keyword is set.and disable your default reply.if you cannot do this, contact me.

I can disable keywords

but if I disable the default response, how will people receive any information at the beginning of each conversation?

Hi, @conde!

This is indeed a standard behavior from Meta regarding the “default reply” feature.

I can think of two options for your case:

• Disable the default reply and use Conversation Starters.
• If you prefer to keep the default reply:
  • Create a tag.
  • In the default reply, before any message, set a condition to check if the contact does not have the tag, and only send something if this condition is true.
  • In your automations, right after the triggers, include an action to assign this tag and another action at the end to remove it.

This way, when another automation starts, the tag will be assigned to the contact, and if they send something before the automation finishes, the condition in the default reply won’t proceed with the flow.

PS: You can also add a smart delay before removing the tag, allowing the contact to send something after the automation without receiving the default reply.

Great idea, I will work with the tag option. Thanks!