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Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB?

 

This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?

I know I cannot use conditions/data collection since I connected this to FB Ads.

Sample below. It stops right there since they wrote that. How do I do this?

 

​@andresergio you basically have 2 options:

  • use keywords to trigger an automation based on what they type (which can be kinda tough since they can type anything)
  • treat this in the default reply and have your logic run from there

A catch-all on the default reply is usually a good idea, sending them something like 'Thanks for your message, here are some options'.

If you want to take it up a notch you could connect your Default Reply to AI and have custom-generated answers based on what the person wrote.

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