​@samar you'll need to use Zapier or Make to do this. Here are the general steps:

1. When you send the link to the person, ideally, you have a way to identify the user in Manychat. Most forms apps will let you send pre-filled data in the URL. If you can use hidden fields, use the Contact ID. If not you can try the email or phone number for example.
2. Once the form is completed, you have to set it so it triggers a webhook to Make/Zapier.
3. You catch the webhook, match the Manychat user, and then send them the message through the API.

Since you're doing this in Instagram, you'll need to be careful to make sure the message you send after they completed the for is within the 24 hours - or else, it won't send.

Hope this helps!

​@Gustavo Boregio Gustavo Boregio Thank you for your swift response.

I’ve been using Zapier for this task.

I'm using Zapier to find a user by name and a custom field, and in the last module, I'm sending a message. Please see the attached screenshot for better understanding.

The issue I’m facing is in the last module: when I test with different accounts, the message still goes to the same account (User A). For example, even if I select User A in the last module and then test with Users B, C, or D, the message still gets sent to User A.

 

Could you please explain in detail how I can achieve this using a webhook? I’m looking forward to your guidance.

Thank you!

​@samar you're not getting the right User ID if that's happening.

Not sure exactly how you're setting this up, I'd have to look into it to be able to help you.

Happy to jump on a troubleshooting call if you'd like ;)

Hi ​@Gustavo Boregio 

I understand I’m not retrieving the correct user ID. Could you please guide me on how to:

1. Find users by name or custom field instead?

2. Set up a webhook for this process?

If possible, would you be able to create a Loom video explaining these steps? It would be extremely helpful for me.

Thank you for your support!

Best regards,
Samar Abbas