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Hi - I’m new to Many Chat and am trying to set up the following flow; 

  1. person COMMENTS on reel or post a keyword
  2. They get a DM asking for their email address
  3. The next message is a link to my e-book (a google doc link)

I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

Hi, @jro393!

 

If you use the Comment Trigger for your case, it should be something like this:

  • You set your Comment Trigger as you wish.
  • An Action with IG Opt-In is a good practice.
  1. The first message after the triggers MUST be set as "Comment Reply”.
    This is due Meta restrictions, and it is only possible to set a text with a button or quick reply.
    The contact has to click on the option to start the automation flow.
  2. After the button/ quick reply you can collect e-mails with the Collect Data block.
  3. When the contact sends an email, he gets the message + button with link to your eBook.

 

This should work fine. 😉

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