Skip to main content

Hey everyone 👋
I’m facing an issue with Data Collection in a WhatsApp Flow and would love your help 🙏

I have a flow where I ask the user to enter their car number using a Data Collection block.
Below that, I also show buttons like “Close ticket” or “Talk to an agent.”

The problem is:
When the user clicks a button (e.g. “Close ticket”), the flow continues as expected, but Manychat still waits for the user to enter the car number – even though they already chose a different path.

How can I completely end the Data Collection when a button is clicked, so it doesn’t wait for input anymore?

Any help would be appreciated 🙌
Screenshot attached for clarity 📸
 

 

Hi ​@Barak3105 ,
Here's a screenshot of a flow below. I believe this logic will help you. You need to use a TAG to mark the contact as soon as they click on one of the buttons. Right after the data collection block, insert a condition to check whether the TAG was applied or not.
If it was applied, it means the user clicked on one of the buttons, so the flow ends there.
If not, the flow continues as normal.

 

​@rogerioaraujo I think that you didn’t understand me 
But still there is a Data Collection needed- so still he will wait for Data
What can I do?

 

Hey, ​@Barak3105 

Could you share a screenshot of your automation (inside Manychat) for better understanding?

Reply


Community Terms & ConditionsCookie settings