How to Stop Automation After Customer Replies?

Thanks for the answer! Can you show me how to do that?

Hi, @sneacaremiami!

Sure, it should look like this:

1. Your triggers
2. Action with an Instagram Opt-In (good practice)
3. A Condition verifying if the contact has a Tag (CHECK_TAG in the example)
   - You have to create this tag before, so it will appear here.
   - If the contact has this tag, nothing happens, if not, the flow continues.
4. Your messages
5. An Action setting the Tag

You can set an automation pause in Settings > Live Chat Behavior

I created the following flow to start my automation. Can someone please help me to find a way to prevent the automization from restarting. I programmed it to start when it detects any vowel, however when the users sends another message the automation will restart with the first message. Thanks in advance for your help.

Automation Flow:

When - User sends a message - If message contains: a, e, i, o, u.

Hey, ​@Charlie Boy Productions!

• Create a Tag to identify contacts that triggered your automation.
• Right after the triggers, set a condition checking if the contact has this tag
  • If True (Has the tag) = do nothing
  • If False (Hasn't the tag) = set an Action adding the tag and continue your flow.

This will only let the contact trigger your automation once.

PS: if you want to enable the same automation to your contacts after the automation ends, just set an Action at the end removing the Tag.

Thank you very much for your help ​@Fabio Gaulke