Hello everyone,
I’m in the process of creating an automation that responds to FAQ or sends the client to a Live Agent if the issue is not resolved.
I’m doing this by using the AI Step but I haven’t found a way to import my company’s knowledge base into ManyChat.
Does anyone know how I can do this?
Or how else can I train the AI inside ManyChat to answer questions based on my company’s knowledge base?
Thank you!
