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I created a Webhook that pulls the customer’s phone number from MASKYOO. Then, I send that number to ManyChat to trigger the first flow for the customer.

Issues I am facing:

  1. WhatsApp message is not being sent, even though the process completes successfully in Make.
  2. When trying to run the test again, I receive an error saying that the subscriber ID already exists, preventing progress.

@Eliranc4 here are some comments:

  1. Make sure you're sending a paid message template to the user, and that you have enough money on your Manychat Wallet to send these messages.
  2. You need to add more logic to your Make scenario for it to work with existing users. You need a 'search' step to look for the user in Manychat, and if they're already a subscriber you skip the Create User step. This is what it looks like when it's setup:

 

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