Hello nice to see your post what can I help you.

I have a problem. The customer sends two different messages that contain the same word that I gave to the robot. It sends the message twice to the customer, and this is very frustrating for the customer. I want a solution directly. Thank you.

Two ways to do that:

1. Define the trigger message to just one word or phrase with the “Message is” condition (at the trigger)

   

2. If your trigger needs to be placed anywhere within a message, after the triggers and Opt-In, you should set a validation to verify if the contact has a tag. If not, you set an action to add the tag and continue with the messages...