Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyanna
