I am trying to find out why i have all these active users that i pay for each month but i can not send to them all and then when i do send the delivery rates are super low from previous years and why wouldn't deliver 100% since its a direct connection to facebook and all in compliance.
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Hey,
Are you following all these rules?
You can read all the article here: https://help.manychat.com/hc/en-us/articles/14281228205212-Broadcasting-in-Manychat-Connecting-with-your-audience-at-scale#h_01JEXX9CMJDS4HX4WD80TMGJGP
If you’re following all of them, please contact Manychat support team and give them as much information as possible, they’ll be happy to help you. You can use this link: https://help.manychat.com/hc/en-us/p/get_support_page
yes i follow all the rules and do not show any issues with the log violation area. I did open a support ticket and sent them all the screen shots of whats going on
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