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Why was the messages not sent out after a small delay? and they skipped to next smart delay?

 

Hey, ​@mexicalivibes All those 191 people interacted with your automation in the last 24 hour?

If not, it’s because you can’t send a message after 24 hours (there are some exceptions).

If they do, that’s shouldn’t happen, and I suggest you to open a ticket to Manychat support team: https://help.manychat.com/hc/en-us/p/get_support_page

 

Here are some articles about smart delays and 24-hour window:

Smart Delay: https://help.manychat.com/hc/en-us/articles/14281197046812-Smart-Delay

24-hour window: https://help.manychat.com/hc/en-us/articles/14281199732892-How-to-send-messages-outside-the-24-hour-and-7-day-windows-in-Messenger-and-Instagram

 

Let me know if this helps 🙂

 


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