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So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else

 

I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.

Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages.

 

So it’s a rough taks 

 

Hey ​@sergiotellez1992 you’re probably triggering the AI step again with the red line that connects to it.

Check your conditions leading up to the AI step (Acciones #3, Pausa Inteligente #3, Condiciones #3 and Condiciones #4).

And make sure you’re not triggering it twice when they click the button and when the 30 min ends. ;)

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