Hello, the "If Message Does Not Contain" keyword filter is not working. It does not save or update when I use this trigger. Is anyone else experiencing this?
I badly need this for my automation because it is too hard to predict all the keywords for some of my automations. Am I missing something? Any advise would be much appreciated.
Hi,
As far as I know, this trigger condition will trigger EVERYTHING except messages that doesn't contain the keywords you set to it.
Best practice is using very specific words, made up codes and other unique keywords to your automations.
Documenting it is also super advised! Once you have some years of automations, it can become chaotic if you “let it loose”. 
Maybe it's time to review your entire automation list and organize it.
And if you're using more than one keyword to the same automation, you can always add a new trigger to the same automation and keep it tidy.
Even if only a part of your automation is similar, you can use the “Start Automation” step and send everything to the same part. This is wonderful when it comes to automation maintenance. 🤩
Hope this helps!
Hey,
When you want to use “message doesn’t contain” trigger, you have to set up another trigger. Something like this:
First, choose one of these triggers (message contains/message contains whole word/message begin with)
Then, choose the trigger “message doesn’t contain”
Let me know if this helps 
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