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Hey guys, I just got the pro version of Manychat and I am trying to do my first automation. Its basically: a person comments a keyword on my IG post and I just send them a dm with my link. I think it should all be working and there are no errors, it just doesnt work in practice. I even tried to the preview option in IG, but that also doesnt do anything. Could any of you please help me because I am currently getting overwhelmed with the comments.

 

What are your settings when you click on ‘user comments on your ost or reel’?

  • Do you have the right post selected?
  • Do you have set specific keywords / any comment? Specific Keywords: Did you INCLUDE the correct Keywords? 

Or maybe you can try to remove the ‘reply in DM’ box and make that box again: click on then > Instagram > Send message. 

Same issue for me. Selected All posts & specific keyword correct. Works when I use the DM trigger but not when I try the Comments on Post or Reel.

 

I’ve tried switching accounts to Business, to Creator - no luck.

Obviously the Instagram - Manychat connection is good evidenced by the DM Trigger working.

First of all don’t send link in first message 

secound show me the setup insida like what are ur triggers and what are ur replyies 
 

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