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Images are not being received by Manychat


hollowow
someone please tell me how to let images show, it happened before but it stopped working

 

3 replies

rogerioaraujo
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Hello ​@hollowow ,
Images sent by users disappear after a certain period. I'm not sure exactly how many days they remain visible.
I believe this might be the reason. Please check if it has been more than a week since the user sent those images.


hollowow
  • Author
  • Up-and-Comer
  • 1 reply
  • June 4, 2025

No the message was just sent, i messaged myself from another acccount, it happens automatically, but before it was working i dont understand, i reconnected my instagram account through meta business suite and still the same issue


rogerioaraujo
Forum|alt.badge.img+2

If you haven’t done so yet, I recommend updating the permissions. In ManyChat, go to Settings, click on the Instagram channel, and then click Update Permissions.

If the issue persists, I suggest reaching out to the support team so they can take a closer look at your case, as the images should be appearing. Here is the link to contact support:
https://help.manychat.com/hc/en-us/p/get_support_page


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