Hi all,
I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”
anyone can help me?
Thanks in advance.
Best answer by nyg551
hi
The 'request approval' message appears because we manually enable the Import feature to prevent fraudulent activity. This is a security measure we've implemented to protect our users and ensure proper use of the platform. To get the import feature enabled on your account, you'll need to submit a ticket to our support team requesting approval. You can do this by visiting https://app.manychat.com/support/features. Once approved, you'll be able to import contacts from CSV files for SMS, Email, WhatsApp, and Telegram channels.
Hello Cisco994. Did you find a solution on this? I have the same problem.
+6You should be seeing this:
If you aren’t seeing this, first make sure that you’re the account Admin (or preferably, the owner).
And if all fails, send a screenshot of what you’re seeing plus your account ID (you can copy the URL on your page) to support@manychat.com. You can also do a quick loom video, these are great for helping CS understand the problem.
They’ll be able to assist and guide you to get your issue sorted.
+1Are you using a pro account? you should be using one.
If you are, then see what role do you have? if you’re a live agent, you can’t do it.
If all that doesn’t work, maybe a ticket to support.
hi
The 'request approval' message appears because we manually enable the Import feature to prevent fraudulent activity. This is a security measure we've implemented to protect our users and ensure proper use of the platform. To get the import feature enabled on your account, you'll need to submit a ticket to our support team requesting approval. You can do this by visiting https://app.manychat.com/support/features. Once approved, you'll be able to import contacts from CSV files for SMS, Email, WhatsApp, and Telegram channels.
I am facing same issue
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