Hello Cisco994. Did you find a solution on this? I have the same problem.

You should be seeing this:

If you aren’t seeing this, first make sure that you’re the account Admin (or preferably, the owner).

And if all fails, send a screenshot of what you’re seeing plus your account ID (you can copy the URL on your page) to support@manychat.com. You can also do a quick loom video, these are great for helping CS understand the problem.

They’ll be able to assist and guide you to get your issue sorted.

Are you using a pro account? you should be using one.

If you are, then see what role do you have? if you’re a live agent, you can’t do it.

If all that doesn’t work, maybe a ticket to support.