Hi all,
I’m trying to import a csv contact list on my Manychat account but when I click on “import” button in contacts section i got this error message: “Permission denied. Please contact support to enable this feature”
anyone can help me?
Thanks in advance.
Hello Cisco994. Did you find a solution on this? I have the same problem.
You should be seeing this:
If you aren’t seeing this, first make sure that you’re the account Admin (or preferably, the owner).
And if all fails, send a screenshot of what you’re seeing plus your account ID (you can copy the URL on your page) to support@manychat.com. You can also do a quick loom video, these are great for helping CS understand the problem.
They’ll be able to assist and guide you to get your issue sorted.
Are you using a pro account? you should be using one.
If you are, then see what role do you have? if you’re a live agent, you can’t do it.
If all that doesn’t work, maybe a ticket to support.
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