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Question

Inconsistency after smart delay step


holimama

Hello ! 

I have set up our first automation with quite a success regarding our audience interactions.

BUT I do not understand the drop of people in my tunnel after the SMART DELAY. 

How come I have 94 people “passed” and only 26 “sent” after the SMART DELAY.

The DM sent after the SMART DELAY is the only action set up at this point . Thank you for your help !! 

 

sarahbentzen

 I got the same problem. Is there any solution?


Gustavo Boregio
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Is the 2nd message being sent after more 24 hours from the last interaction?

If so, then it's being blocked.


Djchat
  • Up-and-Comer
  • June 14, 2024

I’m having the same issue. Almost half aren’t getting to the Smart Delay and when they do it’s saying “Passed.” 

 


Gustavo Boregio
Forum|alt.badge.img+6

A click on a button with a link is not an interaction.

You need an interaction after the first comment reply to make the user become a subscriber.

Change the first message to a button + follow up with a 2nd message (where you can include the link), then add the delay and the message.


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