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Hi, i’ve been running instagram ads in meta suite. I’ve setup the keyword trigger automation, however the “messenger ads” just show “send a message”.

it’s triggers messages without the message


However, i’ve set this up on instagram to have the button that has “the keyword”, however it doesn't show.

Am i doing something wrong or is there a better way to get people from instagram ads into the manychat flow.

 

I’ve put in ‘get code” and short text, but this doesn’t appear

Anyone know the issue?

I have the same issues, a lot of people need a solution for this. 

How should we go about that?

@asma_aboutmoi  @Daniel Kiri Group Make sure you guys are selecting the platform right, because we're also using the same way for our clients, and it's working perfectly fine.

 

If you wanna redirect people to Messenger, select Messenger as a platform while setting up the ads.

 

As we're using Instagram as a platform, we've selected Instagram as a platform in our ads, so people can message us directly through ads to our IG DM then Manychat will trigger.

@tejasagja Thanks for this.

I realised it was all working fine, it’s when you run “preview” yourself and click “send message” it doesn’t show the pre-determined words.

And also realised that some people just type something else in, which got me thinking it wasn’t working.

Thanks for the input.

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