Hi! I’m a new user in here. I set automation on lid magnet via Comment to my post. When I test bot. 1 step trigger sent 14 messages, when I press button Follow it sent to my page, I press follow, but when come back to chat nothing happened - bot doesn't sent message with link on file. If I press button, I have already follower - nothing happen again/ Why it's not work? What is wrong in my automation?
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Hi, @Anna_Digital _specialist!
There is also a Tag condition in this step:
The standard configuration on the Condition step is "all the following conditions”. This means that your contact must follow your account AND have the Tag you selected.
You can delete the Tag condition or change the match to “any condition” and it should work.
@Fabio Gaulke I deleted tag/ It helped a little/ But problems still have. 1. When I test it sent 8+ massages
When I press button Follow . Condition doesn't work . And next massage didn't come. Why?Can you check my automation’s steps? Please
@Fabio Gaulke I deleted tag/ It helped a little/ But problems still have. 1. When I test it sent 8+ massages
When I press button Follow . Condition doesn't work . And next massage didn't come. Why?Can you check my automation’s steps? Please
Hi, @Anna_Digital _specialist!
Just saw this… There may be some details to adjust:
The trigger is "User comments on post or reel”. This means that the first message block must be set as "comment reply”. This will disable the "Next Step” connection on this message block and you'll have to connect it to the Button or Quick Reply.
To open a 24h window, link the first message to another message step and, there, you can set the button with your link:
Always remember that when you connect a step to another via the "Next step” node, this will be sent IMMEDIATELY! In your case, you created an infinite loop for users that doesn't follow the account..
Anyway… the best logit to achieve what you probably are looking for is something like this:
Yor trigger
A Condition IS/ IS NOT following
If FALSE = A Message block (As Comment Reply) informing that the content is exclusive and the contact has to follow you + Button with confirmation that goes back to the condition (if he started to follow you he will follow the other path)
If TRUE = A hello message (also as Comment Reply) with a button or quick reply to the next message
Message with button and link to get content OR connected to other message steps…
(If you use button + link and wish to continue the automation) An Action step setting a tag or something. This will enable you to connect other blocks that trigger after the contact taps the button.
This should prevent any infinite loops and deliver what you are looking for.