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Hey All! This is my first post.

 

I’d like to share my Manychat Instagram automation was setup and tested properly, but after few hours stops sending autoreplys like “🔥🔥🔥” on Reels comment.

Whats interesting is automation works, I mean Manychat sends DM to commenters Instagram profile.

 

Did someone knows whats happening?

No meu caso, a automação com o primeiro fluxo e dá uma resposta aleatória em inglês… e ontem estava tudo certinho… o que tá acontecendo? Alguém pode nos ajudar?


Did you already set up the Handover Protocol for your Instagram account? If not, please follow the instructions in this video: 

 


@Joren Wouters have you seen the first message of an instagram automation sending but the consecutive messages not sending?

 


@silvadollar I have seen a lot of stuff 😉 So yes, but often there is something wrong with either the connection or the automation itself.


@Joren Wouters Sorry I should have been more clear. I am referring to the automation when using the instagram ad platform. I am using “When a user clicks my ad”, the first message sends but nothing after, the issue is only with instagram, facebook is working


@silvadollar I that first message you should have a quick reply or button. When people click on that, the second message should be sent. 


@Joren Wouters See the image below, these are the messages that are not sending when using “User Clicks an Insta Ad”

 


That’s weird, your automation is set up correct. I recommend reaching out to Manychat Support about this.


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