Hello,
I just signed up to ManyChat and set up my first automation. I set it up so people commenting Free on my reel would be sent a link to my free ebook. The DM is not sending and there are no automated replies either. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. If anyone could please assist me that would be greatly appreciated.
Best,
Elliott
+4Hey,
How did you set up the automations? The first message is “as a comment reply”?
Here’s an article to help you: https://help.manychat.com/hc/en-us/articles/14281316989724-Instagram-Post-and-Reel-Comments-Trigger#h_01J3JKJ4DSB7FXM00MR78KSSZG
For troubleshooting, you can follow this article: https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
In the last scenario, submit a ticket to Manychat support team here: https://help.manychat.com/hc/en-us/p/get_support_page
Let me know if that helped 🙌🏼
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