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Question

Instagram comments automatizations dont response all users

  • February 9, 2024
  • 5 replies
  • 100 views

JoãolSoares
I posted a publication with an automation that when someone wrote "I want" a link would be sent to the person's direct message, shortly afterwards I announced this publication, but I realized that some people the link was sent and to others it wasn't, which could be this problem, could someone help me?

5 replies

Joren Wouters
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Did you set Manychat as your Primary Receiver for Instagram? If not, please follow the steps in this tutorial: 

 


JoãolSoares
  • Author
  • Up-and-Comer
  • February 9, 2024
I did all the steps, but when I went to add manychat as the primary recipient of Instagram it gave me this error:

“We are having trouble completing your request, please try again”

 

JoãolSoares
  • Author
  • Up-and-Comer
  • February 9, 2024

I managed to connect, but the error of not sending messages still persists


Joren Wouters
Forum|alt.badge.img+6
  • Chat Genius
  • February 16, 2024

What error message? The one you got with the handover protocol?


I'm having the same problem as you, João, but I get the message "Instagram request error"