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Hello, I want to start an automation for any message written to me via Instagram direct message. But the automation should only be triggered once for each user. How can I create the condition for this trigger? Because we want to enable further communication with our followers on DM, we don’t want the automated answer every time they write something. Only once, first when they contact us. How can I solve the loop problem.

Hey, ​@aydin.ozturk!

 

This should work:

  1. Right after your trigger, define a condition to check if the contact has a tag you will create to define if the user has already received the automation. (In the example i created one called TEST_TAG)
    • If the usar has the tag = do nothing
    • If the user hasn't the tag = continue the normal flow
  2. If he hasn't the tag, set an Action adding the tag
  3. Build your flow as you wish

OPTIONAL: If you wish to let the user trigger the automation again after some time…

  1. Set a Smart Delay with the amount of time you wish to prevent the user to trigger the automation again
  2. Set an Action removing the tag

 

Hope it helps!!

🙌

Thanks. I have solved.

 

​Hi, @aydin.ozturk Fabio's idea is great, but you could also consider conversation starters. I use them to make it easier for new contacts to message me, and they're one-time use. 😊

 

Here's a step-by-step guide on how to set up https://help.manychat.com/hc/en-us/articles/14281274304924-Conversation-Starters-for-Instagram

 

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