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Instagram DM Automation Loop Problem

  • November 27, 2024
  • 3 replies
  • 78 views
aydin.ozturk

Hello, I want to start an automation for any message written to me via Instagram direct message. But the automation should only be triggered once for each user. How can I create the condition for this trigger? Because we want to enable further communication with our followers on DM, we don’t want the automated answer every time they write something. Only once, first when they contact us. How can I solve the loop problem.

Best answer by Fabio Gaulke

Hey, ​@aydin.ozturk!

 

This should work:

  1. Right after your trigger, define a condition to check if the contact has a tag you will create to define if the user has already received the automation. (In the example i created one called TEST_TAG)
    • If the usar has the tag = do nothing
    • If the user hasn't the tag = continue the normal flow
  2. If he hasn't the tag, set an Action adding the tag
  3. Build your flow as you wish

OPTIONAL: If you wish to let the user trigger the automation again after some time…

  1. Set a Smart Delay with the amount of time you wish to prevent the user to trigger the automation again
  2. Set an Action removing the tag

 

Hope it helps!!

🙌

    3 replies

    Fabio Gaulke
    Forum|alt.badge.img+3
    • Fabio Gaulke
    • Manychat Community Moderator
    • Answer
    • November 27, 2024

    Hey, ​@aydin.ozturk!

     

    This should work:

    1. Right after your trigger, define a condition to check if the contact has a tag you will create to define if the user has already received the automation. (In the example i created one called TEST_TAG)
      • If the usar has the tag = do nothing
      • If the user hasn't the tag = continue the normal flow
    2. If he hasn't the tag, set an Action adding the tag
    3. Build your flow as you wish

    OPTIONAL: If you wish to let the user trigger the automation again after some time…

    1. Set a Smart Delay with the amount of time you wish to prevent the user to trigger the automation again
    2. Set an Action removing the tag

     

    Hope it helps!!

    🙌

    @fabio.gaulke | @monada.ag
    Gosia
    aydin.ozturk
    • aydin.ozturk
    • Author
    • Up-and-Comer
    • November 27, 2024

    Thanks. I have solved.

     

    Fabio Gaulke
    Gosia
    • Gosia
    • Message Musketeer
    • November 27, 2024

    ​Hi, @aydin.ozturk Fabio's idea is great, but you could also consider conversation starters. I use them to make it easier for new contacts to message me, and they're one-time use. 😊

     

    Here's a step-by-step guide on how to set up https://help.manychat.com/hc/en-us/articles/14281274304924-Conversation-Starters-for-Instagram

     

    OpenToWork | IG: @gosia.morska
    Fabio Gaulke
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