We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.
Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).
All these people are using the official Instagram app.
Has this ever happened to anyone here?
Best answer by Fabio Gaulke
Hey! I’m brand new here…. but am experiencing the same thing.
In Instagram, my quick reply buttons populate for folks, but then when they click on one of the quick reply buttons, my corresponding message is not being sent to them.
Since I’m so new, I wasn’t sure if there’s a way to set a time frame for when those are sent and maybe that’s my problem, or if this is an automation issue?
It's a known bug from Instagram and Manychat's Team sad that they were already informed about it… In the meantime, change your quick replies to buttons. This should do the trick 😉
Hi! I’m experiencing the same issue here. Have you found any solution?
Not yet
I have the same issue today. Flow stops after a button is clicked, not giving you the next step or link. After sending the first message, the quick reply works fine, but on the second message, the quick reply, which links to a new bubble with a referral link to a website, does not work. The flow stops...
Yes same here why has this not been solved yet?
Experiencing it just now. Is there any solution to this?
I have the same problem.
Same here, automations also not firing on Instagram
same issue here
Hey! I’m brand new here…. but am experiencing the same thing.
In Instagram, my quick reply buttons populate for folks, but then when they click on one of the quick reply buttons, my corresponding message is not being sent to them.
Since I’m so new, I wasn’t sure if there’s a way to set a time frame for when those are sent and maybe that’s my problem, or if this is an automation issue?
+3Hey! I’m brand new here…. but am experiencing the same thing.
In Instagram, my quick reply buttons populate for folks, but then when they click on one of the quick reply buttons, my corresponding message is not being sent to them.
Since I’m so new, I wasn’t sure if there’s a way to set a time frame for when those are sent and maybe that’s my problem, or if this is an automation issue?
It's a known bug from Instagram and Manychat's Team sad that they were already informed about it… In the meantime, change your quick replies to buttons. This should do the trick 😉
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