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I need my employees to record audios, send them to customers and also call them. 

 

I wanted to keep all my operation within Manychat but in order to do it, I need them to be able to do these things. 

 

Is it possible? Or I would have to integrate other platforms in order to have those capabilities? 

  1. You cannot make calls
  2. But you can send audio messages through the Live Chat. Check this: 

     

So its not possible on Whatsapp itself for employees to send voice notes to customers through Manychat?

@Surabhi on WhatsApp, no. Employees will have to use the LiveChat option.

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