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Question

Is it possible for my employees do record and send audios in WhatsApp through Manychat? Also, can they make phone calls?

  • March 22, 2024
  • 3 replies
  • 177 views

Doti

I need my employees to record audios, send them to customers and also call them. 

 

I wanted to keep all my operation within Manychat but in order to do it, I need them to be able to do these things. 

 

Is it possible? Or I would have to integrate other platforms in order to have those capabilities? 

3 replies

Gustavo Boregio
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  • Manychat Community Moderator
  • March 22, 2024
  1. You cannot make calls
  2. But you can send audio messages through the Live Chat. Check this: 

     


Surabhi
  • Up-and-Comer
  • September 2, 2024

So its not possible on Whatsapp itself for employees to send voice notes to customers through Manychat?


Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • September 2, 2024

@Surabhi on WhatsApp, no. Employees will have to use the LiveChat option.