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Is it possible to disable the live chat option?

  • November 6, 2024
  • 4 replies
  • 179 views

Gosia

I create automations in my clients' accounts, but some of them don't want me to have access to their live chat and see their messages. Is it possible to disable the live chat option for users with the admin or editor role? 

Best answer by Fabio Gaulke

Hi, @Gosia! Sadly no. 🫠

Maybe offering a NDA to your clients does the job… 

4 replies

Fabio Gaulke
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  • Manychat Community Moderator
  • Answer
  • November 7, 2024

Hi, @Gosia! Sadly no. 🫠

Maybe offering a NDA to your clients does the job… 


Gosia
  • Author
  • Message Musketeer
  • November 7, 2024

@Fabio Gaulke thank you for your answer.😊 I'm signing the NDA, but that doesn't solve my problem.😂 So, digging into the settings Live Chat Behavior and Auto-Assignment won't help either? 


Fabio Gaulke
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  • Manychat Community Moderator
  • November 7, 2024

@Fabio Gaulke thank you for your answer.😊 I'm signing the NDA, but that doesn't solve my problem.😂 So, digging into the settings Live Chat Behavior and Auto-Assignment won't help either? 

 

You will still have access to the live chat…

Disabling Live Chat for team members is a good suggestion to an Idea here at the Community: https://community.manychat.com/ideas?sort=votes.desc

😉


Gosia
  • Author
  • Message Musketeer
  • November 7, 2024

Ok, thanks Fabio. I'll report it then.