Skip to main content
Question

Is there anyone else experiencing (eventual) delay in flows?

  • February 29, 2024
  • 2 replies
  • 27 views

jcatdigitalalles

Hi everybody

I have set up a couple of flows in our ManyChat account.

Our flows request info from people in order to send a quotation. The last two actions are:

  • Add a row to a google sheets file
  • Send an email to our user agents.

A couple of weeks ago, the flows worked fine.

Since then, those two actions experience eventual delay. Let me explain:

The flow reaches that step, the actions in most cases is executed immediately. In some cases, are executed after 25 or 26 hours later,

For “some cases” I mean 3 or 4 times in a 3 weeks window.

All replies are welcome.

Jhony 

2 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • March 1, 2024

Check your Settings > Logs, and see if you see any Google Sheets throttling or other errors there.

It could be the case that you’re overloading the Google Sheets integration - https://support.manychat.com/support/solutions/articles/36000086990-google-sheets-integration

 

 

That’s the only idea I can come up with at the moment...


jcatdigitalalles

Hi Gustavo

Thanks for the advice.

Our case is not overload. The google sheet files is populated at a rate of 15 rows per day tops.

Jhony