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Question

is this auto DM working???

  • January 26, 2026
  • 1 reply
  • 13 views

Now i’m not working all post

1 reply

cata_rendon
Forum|alt.badge.img+4
  • Manychat Community Moderator
  • January 26, 2026

Hi ​@kihong 
I’m sorry to hear you’re experiencing issues with your IG Comment Trigger — I know how frustrating this can be.

Here are a few things I’d recommend double-checking:

  1. Instagram permissions

    A quick fix that often helps is refreshing your Instagram permissions in ManyChat.
    You can do this by going to your ManyChat account and clicking Help → Refresh Permissions.

  2. Follow the official IG automation troubleshooting guide
    This step-by-step guide covers several edge cases that can cause comment automations to stop firing and is very helpful for diagnosing issues like this:
    https://help.manychat.com/hc/en-us/articles/14281308423452-Instagram-automation-troubleshooting
  3. Check for platform-wide issues
    Sometimes this is related to a temporary issue on Instagram or ManyChat’s side. You can check the current system status here:
    https://status.manychat.com/
  4. One-time trigger behavior
    Just as a reminder, Instagram comment automations only trigger once per user per post. If the same user commented again, the automation would not fire a second time.

Hopefully one of these points helps you pinpoint the issue

Cheers,
Cata Rendon