Issue Exporting Contacts to Google Sheet

Question

Hi Everyone,

I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.

The data I’m collecting:

Frist Name
Last Name
Email
Phone

Has anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.

This is the example of an automation:

I’ve put the Action on the beginning. Is it in the right place?

Many thanks

Gustavo Boregio · Accepted Answer

​@NS-Inov-Digitalhere's the problem you'll have…When people comment, you'll still not have their information! They have not yet given you their phone or email, and at best you'll have their first/last name (and maybe not even that, because they're not a full subscriber yet as soon as they comment).So, my suggestion:Move the Google Sheet action to a later step after some engagement, to make sure you have a full subscriber.If you want phone and email, you need to ask them using a data collection box. Only after that will you be able to export this info to Google Sheet.Hope this help!

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