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Hi Everyone,

 

I’ve some automations in my Social Media to deliver content when people comment to my posts or stories. But I wanted to start collect peoples contact to a Google Sheet and added a step for that. What I’ve noticed is that after running some of my automations a lot of time, my Google Sheet has only 1 contact and only the first and last name.

The data I’m collecting:

  • Frist Name
  • Last Name
  • Email
  • Phone

Has anyone faced a similar issue? I was expecting that every time some triggered the automation, it would add the new user’s details to the automation.

This is the example of an automation:

I’ve put the Action on the beginning. Is it in the right place?

Many thanks

​@NS-Inov-Digital here's the problem you'll have…

When people comment, you'll still not have their information! They have not yet given you their phone or email, and at best you'll have their first/last name (and maybe not even that, because they're not a full subscriber yet as soon as they comment).

So, my suggestion:

  1. Move the Google Sheet action to a later step after some engagement, to make sure you have a full subscriber.
  2. If you want phone and email, you need to ask them using a data collection box. Only after that will you be able to export this info to Google Sheet.

Hope this help!

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