Hi, @mejia8906.

You have to stop the exact Ad that's linked.

If you deactivate the whole campaign, the Ad will continue appear as active.

Hi @fgaulke, thanks for your help but it dosent solved the issue but anyways I managed to solve it this way:

1. Stop all the ads that have linked your partner app. You got to Turn-off at the ad-level not only at the Ad set level
2. Then switch the message template of the specific ad to another method such as start conversations and then Turn-on the ad again and publish and let it go live

1. A few minutes later, Turn-off the ad and change the message template to the partner app and many chat automation and Turn-on the ad again

When you only turn-off the add, somehow the connection between manychats and IG is still there so you got to update with a new message template and turn-on again so it really disconnects from the automation.

Thanks for the comeback, @mejia8906!

Interesting… last time I did it, just deactivating the Ad made it possible to edit the automation. Maybe something has changed at Meta's side… 

I've already saved your solution in case I stumble on the same problem in a near future.

Wish you a nice week!

@mejia8906 mejia8906 YOU ARE A LIFESAVER!! THANK YOU SO MUCH

Thanks! I have like 100 ads with that. But hope it works.

​@maks.berryagency did this work for you? Did you find another solution? It still hasn’t worked for me. Thanks!

​@Emil Xavier Hi. When i changed the automation to something else it didn’t work, still clogged. So had to do sth else. Finally I turned all the ads off, made a copy of the automation and made the new ads with new automation. This took less time.