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Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. 


I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help!

 

Hi, @mejia8906.

 

You have to stop the exact Ad that's linked. 😉

If you deactivate the whole campaign, the Ad will continue appear as active.

Hi @fgaulke, thanks for your help but it dosent solved the issue but anyways I managed to solve it this way:

  1. Stop all the ads that have linked your partner app. You got to Turn-off at the ad-level not only at the Ad set level
  2. Then switch the message template of the specific ad to another method such as start conversations and then Turn-on the ad again and publish and let it go live
  1. A few minutes later, Turn-off the ad and change the message template to the partner app and many chat automation and Turn-on the ad again

 

When you only turn-off the add, somehow the connection between manychats and IG is still there so you got to update with a new message template and turn-on again so it really disconnects from the automation.

Thanks for the comeback, @mejia8906!

Interesting… last time I did it, just deactivating the Ad made it possible to edit the automation. Maybe something has changed at Meta's side… 😅

 

I've already saved your solution in case I stumble on the same problem in a near future. 😉

 

Wish you a nice week!

@mejia8906 mejia8906 YOU ARE A LIFESAVER!! THANK YOU SO MUCH😁

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