Hello,

I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.

When I pass the phone parameter in the query, the response is always:

[
  {
    "body": {
      "status": "success",
      "data": ]
    },
    "headers": {
      "date": "Fri, 31 Jan 2025 19:52:25 GMT",
      "content-type": "application/json; charset=UTF-8",
      "transfer-encoding": "chunked",
      "connection": "close",
      "strict-transport-security": "max-age=31536000; includeSubDomains; preload"
    },
    "statusCode": 200,
    "statusMessage": "OK"
  }
]

 

I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.

It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.

I would appreciate your assistance in resolving this issue.

Looking forward to your response.
Thank you.