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Issue with Private Accounts

  • April 24, 2024
  • 6 replies
  • 840 views

Giorgio

Hi! 

I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? 

Thank you in advance.

Best answer by rodrigo_silvano

Hey all!

Manychat works with every account that has enable public messages.

If the account is private, you can’t send them a message manually or automatically.

 

6 replies

Sarah B
  • Up-and-Comer
  • 2 replies
  • May 23, 2024

Did you find a solution for this Giorgio? Im also wondering if manychats works for private accounts as mine is and most of my audience also? TIA


Jamie
  • Up-and-Comer
  • 1 reply
  • June 25, 2024

Hi

Did you guys find a solution for this? Thanks


Sarah B
  • Up-and-Comer
  • 2 replies
  • June 26, 2024

No. Community isnt very responsive neither is team. I’ve accepted that ti doesnt work for private accounts.


dentist.camera
  • Up-and-Comer
  • 3 replies
  • August 8, 2024

Same issue here … no feedback or answer so far from Manchet


PearDoll
  • Up-and-Comer
  • 1 reply
  • August 16, 2024

I tested this with a private account leaving a comment and the message was sent to the requests inbox. They’ll still get the message but need to go accept it. But if they have “Don’t receive requests” setting active then they’d need to change that before getting the message.


rodrigo_silvano
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  • Manychat Community Moderator
  • 1002 replies
  • Answer
  • September 26, 2025

Hey all!

Manychat works with every account that has enable public messages.

If the account is private, you can’t send them a message manually or automatically.