Skip to main content
Solved

Issue with telegram bot condition or user fields

  • October 5, 2024
  • 2 replies
  • 60 views

Vadim Ciobanu
Forum|alt.badge.img

I have a Manychat Telegram chatbot, and when I add 15 consecutive if-else conditions, the automation stops. Is there a limit on the number of consecutive conditions? Also, after each condition, I’m using "Set User Field" actions—could the problem be related to having 15 consecutive "Set User Field" actions?
 

Let me know if this sounds good!

P.S. If I remove one condition and action it runs.

Best answer by Gustavo Boregio

@Vadim Ciobanu yes, there's a limit of 30 consecutive steps. Once you get on 30 steps without a pause (smart delay or user interaction), Manychat assumes that you got into a loop and stops the automation (without warning or notice on the logs.)

I've solved this in the past by either:

  • Adding a 10 seconds smart delay to break up the 30 steps count
  • Optimizing my actions and conditions, to make them less than 30 steps

Hope this helps!

2 replies

Gustavo Boregio
Forum|alt.badge.img+6
  • Manychat Community Moderator
  • Answer
  • October 6, 2024

@Vadim Ciobanu yes, there's a limit of 30 consecutive steps. Once you get on 30 steps without a pause (smart delay or user interaction), Manychat assumes that you got into a loop and stops the automation (without warning or notice on the logs.)

I've solved this in the past by either:

  • Adding a 10 seconds smart delay to break up the 30 steps count
  • Optimizing my actions and conditions, to make them less than 30 steps

Hope this helps!


Vadim Ciobanu
Forum|alt.badge.img
  • Author
  • Channel Explorer
  • October 7, 2024

Thank you @Gustavo Boregio . You are right.