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Issues with Refresh Permissions

  • February 8, 2024
  • 7 replies
  • 1324 views
Mvrk23t

Here is the message that I’m getting:

Channel permissions lost

Messenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.

It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:

I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.

I also have these notices as well:

Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh Permissions
You have insufficient rights to reload the account
Not sure what is going on. Really need your help.
Thanks in advance,
 
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Best answer by Joren Wouters

It seems you don’t have all the permissions to Refresh it. Could you ask your client to log in to Manychat and Refresh permissions? This is what I usually do and it always works.

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    7 replies

    Joren Wouters
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    • Joren Wouters
    • Chat Genius
    • 93 replies
    • Answer
    • February 8, 2024

    It seems you don’t have all the permissions to Refresh it. Could you ask your client to log in to Manychat and Refresh permissions? This is what I usually do and it always works.

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    Mvrk23t
    1 person likes this
    • Mvrk23t
      Mvrk23t
    Mvrk23t
    • Mvrk23t
    • Author
    • Up-and-Comer
    • 3 replies
    • February 13, 2024

    Joren,

    Sorry for the late response. I am an avid reader of all the information that you share and have learned a lot from you! Thanks for all you do!

    Thanks for your response and suggestion. I will contact my client and have them refresh the permissions.

    Kind regards,

    Skip

    PS- Do you have any deep dive training on Conditions? I can’t get seem to get it and it’s a huge stumbling block for me. And I know I can build better chatbots if I completely understood Conditions.

    FelipeNavarro

    Do you finish this problem? I am with the same problem now and I don't know how to resolve. @Mvrk23t 

    Klents
    • Klents
    • Up-and-Comer
    • 1 reply
    • July 3, 2024

    I am also the owner and having the same issue

    DosLunas
    • DosLunas
    • Up-and-Comer
    • 3 replies
    • July 3, 2024

    Same here

    DosLunas
    • DosLunas
    • Up-and-Comer
    • 3 replies
    • July 3, 2024

    Guys this helped me, found the answer here but here:

    Click on this link https://www.facebook.com/settings?tab=business_tools and make sure ManyChat has permissions on in your account

    pamellanunes
    1 person likes this
    • pamellanunes
      pamellanunes
    Meln1k
    • Meln1k
    • Up-and-Comer
    • 2 replies
    • February 26, 2025

    This looked so promising.   It didn’t help me.  I have logged out of facebook and relogged in and tried again and yet it still gives me this error too.

    I’m getting this error message when I go to the link above and try to give Manychat access to the page I want to connect:

    “Show a list of the Pages you manage” is required in order to give this app access to the other permissions you selected

    And I have done this.   I mean it is set to show a list of the pages you manage.

    Any ideas.   This is totally blocking me.

    Thank you!

     

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