I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.
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You need to go to the āteam membersā option to edit it and at the end add the live chat vacancy function.
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Hi Equestrian, first check the role of each member in āsettings menuā, then set up the āAuto-Assigmentā and āLive chat behaviorāĀ
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