I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.
Solved
Live chat agent role can't respond to livechats
Best answer by cata_rendon
Hi Equestrian, first check the role of each member in “settings menu”, then set up the “Auto-Assigment” and “Live chat behavior”
You need to go to the ‘team members’ option to edit it and at the end add the live chat vacancy function.
+2Hi Equestrian, first check the role of each member in “settings menu”, then set up the “Auto-Assigment” and “Live chat behavior”
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