I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.
Live chat agent role can't respond to livechats
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Precisa ir nessa opção de membros da equipe e editar e no final adicionar a função de vaga de chat ao vivo.
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Hi Equestrian, first check the role of each member in “settings menu”, then set up the “Auto-Assigment” and “Live chat behavior”Â
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