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I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

Precisa ir nessa opção de membros da equipe e editar e no final adicionar a função de vaga de chat ao vivo.

 


Hi Equestrian, first check the role of each member in “settings menu”, then set up the “Auto-Assigment” and “Live chat behavior” 


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