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Hi

 

I recently changed my credit card so I am trying to update billing method on manychat. Anyways it won’t let me update my billing method because I can’t get back to my “owner” account. I have a PRO account under my email which I get billed 125 a month for, for 20,000 contacts and it’s been automatically paying, but when I try signing in with that email to manychat, it is saying no accounts exists. The only reason I can still control automation is because I gave another one of my emails access, but it still won’t let me change the billing.

Is there anyway I can contact manychat to update the billing for the pro account or allow me to login? I have proof that I am the owner and getting invoiced every month.

Hey ​@dodgysdd you need to contact support.

There’s a link to a form here: https://help.manychat.com/hc/en-us/articles/14281086345244-How-to-get-support-from-Manychat

 

I am getting double billed by you Please refund the double billing as seen from my account. Why is it so hard to reach support.  I will delete my account as soon as you fix this.  No customer service available.

 

Greetings! Here is your latest Manychat invoice.
Manychat  

Invoice

PAID
 

Billed to

 

instantcashzee@gmail.com

Invoice ID

2763586-4

Invoice Date

Jun 27, 2025
 

Page

  
Virginia Ruth Sanders  
 

Subscription Type

Quantity

Unit Price

Cost
Manychat PRO - 500 Contacts

6/27/25 1:13:16 AM (UTC) - 7/27/25 1:13:16 AM (UTC)

1x

$15

$15
 

Total

$15
 

Thanks for being a Manychat Pro subscriber!
Sincerely, Manychat Team

hello@manychat.com
220 Golden Oak Dr,
Portola Valley, CA, 94028

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