Hi guys so this is a long shot and a pretty specific issue that is most likely only going to be resolved with the help of someone from the Make team, now I have set up a scenario (on make) where I want to send a text message to a user during an AI assistant-generated call, a program called Vapi sends the data through my Webhook URL during the call and I use make to use that information to create a new subscriber ID after the user has given consent. On make it says that the phone number field isn’t filled out (in the screenshot). Now I know it is a chance in a million that anyone has ran into and resolved this exact issue but does Anyone have any advice or has had issues with creating subscriber ID’s before and may know what to do from here? Thankyou. (btw its 100% not a data formatting issue, hence the text parser and GPT steps to make sure)
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If you have “has email opt-in” set to true (like you do on the screenshot) then you must provide an email address.
And in the screenshot, you’re not.
That’s most likely why you’re getting this error.
Hi Gus unfortunately that’s not it, I just tried it without it toggled on, same issue and I had it off before the only reason I turned It on was because I put an example email in the field to see if I filled out all fields it would work.
Is the Manychat account in Trial Mode by any chance? Create Subs is restricted in Free and Trial mode, only works in PRO.
Also, does your account have the email channel and SMS channels enabled? I’ve seen this fail because the account didn’t have it setup (especially for email if I’m not mistaken).
Lastly, I always do this directly through the API and using an HTTP module in Make, and it works. If this keeps failing, I’d suggest you try that.
Hi Gustavo,
I have the same issue - I get my information from a webhook and it all worked ok and then suddenly I get this error.
I tried delete the modol, regenrate the Token, switch to another Manychat profile and using a diffrent Make account nothing is working.
I’m trying to automate a sequence of steps with make.com and manychats. I’m creating a new subscriber with make.com with many chats module. After that I’m passing the user id and flow id to send that user a flow of messages. Both of them are showing success but I’m not able to send message flow with the 2nd many chats module. Also when i check the message chat, all actions are working but message is not being sent. I have also created a marketing template that can be used for broadcasting message. I can send it manually but i would like to automate this process. Can you please let me know if that is possible & how is that possible.
Thanks
Hardik
Hey @Hardik if you’re doing it in WhatsApp, Email or SMS then yes, it’s possible.
You mention a lot of things there, we could most likely go through them and solve them all on a call. If you’re interested check the ‘Troubleshooting Call’ option here: https://gusboregio.com/
Hi, thanks but i found it.
@Hardik glad to hear you figured it out!
Hi @Gustavo Boregio@Marketing Hub AI, have you solve the problem? I have the same issue here, both sms and email are active, and still doesnt work. I am on the pro version.
@felps22 is the account in Pro or in Trial?
You need the account in PRO to be able to use this method.
